Key Responsibilities
* Client Collaboration and Project Oversight:
The Account Manager will work closely with clients to understand their marketing goals, translate those goals into clear, actionable tasks, and assign them to the Marketing Coordinator. This involves utilizing project management tools to create and share meeting notes after every single meeting, sharing critical snippets from the meeting as they relate to projects, and handover the meeting notes, action items, and recording packaged nicely in a meeting template.
* Main Objectives:
Client Collaboration and Project Oversight:
* Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks and hand them off to the Marketing Coordinator to assign tasks and keep things moving internally.
* Review final deliverables before submission to ensure they align with client expectations and goals.
Relationship Building and Industry Engagement:
* Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Main Skills and Qualifications
* Strategic Thinking: Able to understand client goals and work with the Account Strategy Director and Senior Account Manager to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship
This role reports to the Senior Account Manager.
Key Performance Indicators (KPIs)
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Our Operating Hours
We operate from 9 am to 5 pm MST, Monday to Friday.