Customer Success Specialist Opportunity
We are seeking a talented and ambitious professional to fill the role of Customer Success Specialist.
The ideal candidate will possess a Master's degree or PhD in Life Science disciplines and 1-3 years of experience in customer-facing roles. They should be fluent in English and have strong interpersonal skills with a passion for remote relationship-building.
In this position, you will help professors at leading universities in the US integrate our educational videos into their courses to improve teaching outcomes and student success.
* Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up integrations in courses and increase product usage.
* Boost adoption by delivering product awareness sessions across existing customer universities and research institutes.
* Foster engagement and usage by delivering presentations at exhibits and conferences, university seminars and workshops, and onsite visits.
* Ensure subscription renewal outcomes by providing smooth implementation support, and consistent usage of resources.
* Inform product decisions by communicating feedback to sales, product, and marketing teams.
We offer competitive compensation packages, opportunities to work with global teams, and a promotion culture that draws a clear path to advance your career.