Effective Communication and Client Relationship Management are crucial for success in this role. As an Account Manager, you will be at the forefront of client relationships, ensuring the seamless execution and success of marketing campaigns. Your responsibilities will include:
* Liaising with teams and clients to maintain clear and consistent communication.
* Leading discussions on results, strategies, and tasks, conducting meetings in English to align with client expectations and campaign goals.
* Taking charge of client satisfaction, working proactively to ensure their campaigns succeed beyond expectations.
* Providing essential support to media buyers, ensuring they have all necessary tools and resources for our clients' triumphs.
* Working on creating a good relationship with the clients in order to grow their portfolio with us via upsells.
* E nsuring client's satisfaction so he keeps working with us.
The ideal candidate should have a Bachelor's degree in Marketing, Business Administration, or a related field. A deep understanding of digital marketing services, including SEO, PPC, social media, and content marketing, is also required. Additionally, the candidate should have +1 year experience as an Account Manager in agencies demonstrating a track record of customer satisfaction and having experience working with at least 10 accounts.
Exceptional interpersonal and relationship-building prowess, capable of fostering strong connections with clients and team members, is essential. Proficiency in multitasking and prioritizing in a fast-paced environment, ensuring all client needs are met timely, is also necessary. Problem-solving and negotiation skills are a must.
This role offers a 100% remote work opportunity. A monthly bonus based on individual performance, paid leave (2 weeks of vacation per year + holidays), maternity leave (4 months) and paternity leave (3 weeks) are just a few of the benefits. The company also provides free English classes and an individual professional development program. The work environment is collaborative and innovative.
As an Account Manager, you will play a key role in promoting the growth of our clients' portfolios through upselling and cross-selling. You will work closely with the sales team to identify new business opportunities and develop strategies to expand our client base. This is a great opportunity to join a dynamic team and contribute to the success of our clients.