About the Role
This is an exciting opportunity for a skilled IT Specialist to take on key responsibilities within our organization. The ideal candidate will have experience in IT support, systems administration, or a similar role, preferably in a fast-paced environment.
The selected individual will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees, both onsite and remote.
Additionally, they will serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
Key tasks include managing user accounts, permissions, and access controls across various SaaS platforms, deploying and integrating new productivity and collaboration tools, and monitoring and maintaining endpoint security.
The successful candidate will also assist with cloud infrastructure management, data backup, and disaster recovery planning, conduct regular software updates, security patching, and vulnerability assessments, and support cybersecurity initiatives.
In this role, you will have the opportunity to work collaboratively with leadership to evaluate and implement new tools that enhance productivity and security.
Requirements
* A working level of spoken and written English
* Proven experience in IT support, systems administration, or a similar role, preferably in a fast-paced environment
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365)
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly
* Experience with endpoint management, SaaS administration, and automation tools
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response
* Excellent interpersonal and communication skills; ability to train and support non-technical users
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications)
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are a plus
What We Offer
We operate during standard business hours from 9 am to 5 pm MST.