Major accountabilities: - General administrative support: takes care of general administrative tasks and maintains the administrative processes also in case of absence of the line manager/team members. - Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines and services that are specific to the department. - Work processes in own area of responsibility: Supports optimization of current processes and/or introduction of new or modified processes. - Handling of administrative projects tasks with clearly defined content and time limitations. - Acts as a team member for administrative projects and manages the administrative part of special tasks. - Supervisory tasks: Guarantees a smooth adjustment to the job of new employees in the own area of responsibility. - Takes over supervising for colleagues in the administrative area (e.g. apprentices, new employees etc.) -Plan and coordinate administrative procedures and systems and devise ways to streamline processes. - Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Key performance indicators: - Continuous improvement of processes and procedures -Planning of the office needs & management of contracts with all contractor Minimum Requirements: Work Experience: - Cross Cultural Experience. - Collaborating across boundaries. Skills: - Optimizing Customer value by co-creating and developing compelling. - Managing diversity. - Proactive thinking. - Managing challenges. - Knowledge of organization structures and working practices. - Knowledge management. - Transaction Deal Structuring. - Sharing insights on HCS. - Best practice sharing. - Storytelling in communication. - Time Management. - Franchise Strategy Prioritization. - Timely decision making. - Effective communication. - customer focused solutions. Languages: - English. null null