Job Description:
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We are seeking a skilled Business Technical Services Analyst to join our team.
This role involves establishing strong relationships with clients, understanding their business needs and objectives, and providing technical support and guidance.
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* Develop and maintain long-term relationships with clients to ensure their business requirements are met.
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* Evaluate client business requirements, estimate effort, and guide them to utilize standard solutions while maximizing revenue.
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* Participate in converting client business requirements into detailed technical specifications and present them internally and externally.
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* Gather and maintain knowledge of critical business impact issues from the Service Desk.
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* Assist with documentation and maintenance of client system environments.
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* Participate in release management between Service Desk, Compliance, and Project teams.
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* Execute simple project/development work plans and revise them as necessary.
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Requirements:
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* Bachelor's degree in Information Technology or related field.
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* Solid experience in Oracle Database and PL/SQL development.
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* Previous experience consulting with clients to meet business needs.
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* Experience in requirements gathering, technical design, and technical presentation.
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* Advanced English language skills for speaking, listening, and writing.
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Benefits:
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* Flexibility to work from home.
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* People-centered environment.
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* Contact with teams from different countries.
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* Attractive salary and benefits package.
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What We Offer:
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An inclusive and safe work environment where innovation and transformation thrive. We strongly encourage people with disabilities to apply.