Are you passionate about NGS, bioinformatics, and cutting-edge technology ? This could be your next big career move We're looking for a driven and customer-focused professional to join the frontline of innovation, supporting applications, training, and bioinformatics solutions for MGI products. What You'll Do: Deliver technical training and support customers in using products and applications on site Provide guidance on experimental design, sample preparation, chemical reactions, and data analysis on site and at our laboratory Deploy and support bioinformatics software and pipelines Assist customers with NGS data analysis and computational workflow Troubleshoot technical issues (pre- and post-sales), identify root causes, and drive solutions Prepare field visit reports and act as the "voice of the customer" to Product Support, R&D, and Marketing teams Collaborate with global teams, sharing best practices and driving continuous improvement Represent the company at workshops, technical trainings, trade shows, and international conferences What We're Looking For: Experience with NGS and data analysis Strong communication skills and passion for customer training Analytical mindset with a problem-solving attitude Comfort working in the field and collaborating across global teams Motivation to grow in a dynamic and innovative environment English and Spanish speaking position The position demands constant traveling across LATAM region If you're excited about supporting groundbreaking science and working with advanced genomic technologies, we'd love to hear from you.