Business Technical Service Analyst
We are looking for a Business Technical Service Analyst to join our team.
This role involves establishing positive relationships with clients, understanding their business objectives and expectations, and providing go-to support.
* Establish rapport with clients to develop long-term relationships.
* Evaluate client business requirements and guide them on utilizing standard solutions.
* Convert client requirements into technical specifications and present internally and externally.
* Gather knowledge of critical business impact issues from Service Desk.
Responsibilities also include maintaining client system environments, participating in release management, and executing simple project work plans.
Minimum Qualifications:
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Advanced English language skills.
We strive for an inclusive and safe work environment and welcome applications from individuals with disabilities.