Instructional Designer/Training Content Creator
*English Resume Only
Role Type: Full-Time Contract
Hours: Must be willing to work US EST Hours
Location: Brazil
Reporting To: VP of Operations
About The Methodical Group
The Methodical Group (methodicalgroup.com) is a leading global provider of IT Services, Consulting, and Specialized Staffing Solutions, operating with a systematic, high-quality approach for over 25 years. Headquartered in St. Petersburg, Florida, we use proprietary frameworks, such as ExactTalent®, to provide specialized workforce solutions, including permanent placement and contract staffing, across industries such as IT and Healthcare. Simultaneously, our IT and Business Services division offers expert solutions in Software Development, Data & Analytics, and IT Operations, aiming to help organizations worldwide drive digital transformation, improve efficiency, and maintain a competitive edge.
About the Opportunity
Our client, a growing SaaS organization within the healthcare sector, is seeking an experienced Instructional Designer / Content Training Creator to support product adoption and end-user engagement.
This individual will be responsible for developing high-quality training materials aligned to new feature releases and product enhancements. Content will include step-by-step documentation, video tutorials, and embedded in-app learning resources.
The ideal candidate is structured, detail-oriented, and highly collaborative — capable of working cross-functionally with Product, Customer Success, and Support teams to ensure training materials are accurate, timely, and aligned with customer needs.
This role directly supports customer adoption, user enablement, and long-term retention.
Ideal Candidate Profile
* 3–6+ years of experience in instructional design, technical writing, or SaaS training content creation
* Experience creating both written documentation and video tutorials
* Strong ability to translate technical product features into user-friendly materials
* Experience supporting SaaS product releases
* Excellent organizational skills and attention to detail
* Strong cross-functional collaboration experience
* Familiarity with knowledge base or help desk platforms
* Experience embedding or structuring in-app training resources preferred
Preferred Experience
* Experience within healthcare or other regulated SaaS environments
* Experience supporting product adoption initiatives
* Familiarity with user enablement or digital adoption strategies
* Experience working in fast-paced, release-driven environments
Key Responsibilities
Training Content Development
* Develop clear, structured training materials for new feature releases and product updates
* Create step-by-step documentation, user guides, and process walkthroughs
* Produce video tutorials and screen-recorded demonstrations
* Maintain consistent instructional design standards across all materials
Product Release Collaboration
* Partner with Product and internal stakeholders during the feature release lifecycle
* Translate technical functionality into user-friendly instructional content
* Document workflows, use cases, and feature capabilities
* Track release timelines to ensure training materials are delivered in sync with launch
Content Maintenance & Optimization
* Audit and update existing training materials as product functionality evolves
* Ensure documentation accuracy and consistency
* Identify content gaps impacting user adoption
* Improve clarity and accessibility of user-facing materials
Platform & Knowledge Base Integration
* Prepare content for embedding within the application and support platform
* Organize materials for easy user navigation and searchability
* Support continuous improvement of knowledge base structure
Adoption & Enablement Support
* Create content that drives end-user adoption of key modules and features
* Develop materials aligned to different user personas
* Monitor feedback from Customer Success and Support teams to refine training assets