Senior Manager, Service Delivery
FIFA Women’s World Cup™
Overview
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (FWWC2027), hosted in South America for the first time. Join our workforce creating this unique, unforgettable experience.
Department and Location
Department: TechnologyLocation: Brazil
The Position
The Senior Service Delivery Manager is responsible for all aspects of Service Delivery Management for Corporate and Tournament technology support operations for the FIFA Women’s World Cup 2027™ within Brazil. The role entails working in close collaboration with the Technology teams in Brazil and Zurich, and other key stakeholders.
Key Responsibilities
Establish and implement a fit for purpose integrated support model (including FIFA, technology partners, service providers, government entities etc.) across all phases of the project.
Manage/implement IT Service Management processes and procedures including management of the ITSM tool.
Establish service level agreements (SLAs) in accordance with the FIFA Technology Handbook across all technology services.
Act as lead manager for Service Delivery area within the FWWC27 Technology Project team.
Recruit and coach direct reports in the next hiring phase, who will deliver their key area of scope.
Lead the definition and management of asset tracking for deployed equipment in all sites.
Ensure all tasks and deliverables are completed to scope, within budget and on schedule.
Continuously review and recommend improvements to technology across the tournament.
Contribute to the Technology readiness program, including test events and exercises, policies, procedures and team training.
Serve as a key member of the Technology team and collaborate with colleagues across the organisation and the FIFA Technology team.
Build and manage a strong, diverse team of paid staff, contractors and volunteers to operate technology services in scope.
Your Profile
University degree or equivalent in Information Technology, Computer Science or related field.
Minimum 8 years overall IT experience, with at least 4 years in a similar role.
Experience in the sports or major event industry.
Proven track record of successful delivery of complex IT programs and projects.
Strong expertise in Service Delivery Management.
Good procurement and contract management skills.
Highly adept at consulting, negotiating, communicating, consensus building and facilitation.
Strong analytical and problem‑solving skills.
Excellent people management, written and verbal communication, training and presentation skills.
Team player, willing to work with tight timelines.
Positive attitude, patience and persistence.
ITIL Foundations certification.
Right to work in Brazil.
Fluent in English (spoken and written).
Fluent in Portuguese (spoken and written).
Proficiency in an additional FIFA language (FR, ES, GER) is an asset.
Willing to travel within Brazil (up to 20%).
Ability to relocate to Rio de Janeiro.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Project Management and Information Technology
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