We're seeking a skilled professional to fill the role of Business Analyst/Tester. As a key member of our team, you will be empowered to deliver exceptional results and drive business excellence.
Your primary responsibility will be to gather and document business requirements by engaging with stakeholders and translating needs into functional specifications for Salesforce implementations.
* Requirements Gathering: Collaborate closely with stakeholders to identify and document business needs, developing comprehensive requirements documents that align with organizational objectives.
* Solution Design & Configuration: Work closely with IT and stakeholders to design, configure, and implement Salesforce solutions that meet business requirements and maximize value.
* Data Analysis & Reporting: Analyze business data and CRM trends, preparing technical reports, dashboards, and visualizations to inform strategic decision-making.
* Testing & Training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions to ensure successful adoption of new solutions.
* Stakeholder Collaboration: Communicate effectively with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous Improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* Proficiency in Salesforce Sales Cloud, Quote, Order, and Contract Management.
* Strong business case writing, wireframing, and flow diagramming skills.
* Excellent Salesforce configuration and administration knowledge.
* Bonus points for basic programming/scripting skills in Apex and SOQL.
Soft Skills:
* Analytical Thinking & Problem-Solving.
* Effective Communication.
* Requirement Gathering & Documentation.
* Process Mapping & Diagramming.
* Stakeholder Management & Facilitation.
The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to communicate complex ideas effectively. If you're passionate about delivering exceptional results and driving business excellence, we encourage you to apply for this exciting opportunity.