Job Overview
We are seeking an experienced Customer Success Specialist to join our team. The ideal candidate will have a proven track record of delivering exceptional customer service and support.
Key Responsibilities
* Provide timely and effective resolution to customer-reported issues via phone, email, or screen-sharing sessions.
* Collaborate with internal teams to diagnose, resolve, and prevent recurring issues.
* Monitor and maintain the global support queue, ensuring strict adherence to SLA requirements.
Technical Skills Required
* Proficiency in Chrome Developer Tools for web application analysis and debugging.
* Experience with API testing and validation using tools such as Postman or cURL.
* Knowledge of IIS and SSL diagnostics for Windows Application Servers.
Requirements
* Minimum 8+ years of customer support experience.
* Strong understanding of support operations and troubleshooting methodologies.
* Ability to solve problems efficiently in a fast-paced environment.
Preferred Qualifications
* ERP/MIS background preferred.
* Print industry knowledge is mandatory.