Job Description:
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We are seeking a skilled professional to join our team as an IT Administrator, responsible for the day-to-day management of Jira instances. This role involves ensuring the overall health of the application, performing upgrades, managing users and access, debugging errors, and integrating Jira with other tools and plugins.
Key Responsibilities:
* Install, configure, and manage Jira instances
* Create and configure new projects, schemes, and assets
* Vet, install, and upgrade apps, plugins, and integrations
* Monitor and ensure the overall health of the application
* Perform/coordinate application upgrades if needed
* Manage users, groups, and access, training, etc.
* Debug errors if any and assist in issue resolution of Jira instances/other tools by interacting with vendors
* Integration of Jira instances with available/new tools and plugin
* Report of usage/non-usage
* Recommend/assist in finding appropriate plugins suitable to customers
* Reporting and Analytics knowledge from Jira and other systems
Requirements:
* Knowledge in Jira Software (Cloud) and Atlassian suite of products maintenance and administration
* Strong knowledge in analytics and reporting experience
* Prior working knowledge in a portfolio management team preferred
* Strong knowledge on system administration, configuration, and customization of Atlassian tools mainly Jira
* Preferred Mural knowledge
* Preferred Scripting knowledge
* Knowledge in CI/CD tools integration and maintenance
* Service now knowledge preferred
Benefits:
We offer a flexible and remote work environment, prioritizing the integration between work and personal life. We provide comprehensive benefits for all employees and are committed to your growth, offering learning and career development opportunities at all levels. We have been recognized as a