Job Title: Oracle Fusion Cloud Support Specialist
We are seeking a seasoned professional to enhance the efficiency of accounts receivable and billing processes using Oracle Fusion Cloud. As a senior support specialist, you will be responsible for ensuring seamless service delivery, maintaining SOX compliance, and adhering to ITIL standards.
Key Responsibilities:
* Manage modules: Accounts Receivable, Customers, Invoicing, and Payments, Collections
* Resolve tickets within established deadlines (SLA), in partnership with suppliers and internal teams
* Support users during monthly accounting close in regions such as LATAM, USA, and APAC
* Conduct regression testing on quarterly updates to the Oracle SaaS environment
* Maintain SOX compliance and document alignment with ITIL
* Lead support operations focusing on quality, communication, and continuous improvement
* Implement best practices using tools like ServiceNow and GitLab
* Interact with Oracle engineering teams and other delivery areas for effective integrations
Required Skills and Qualifications:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, Billing
* Knowledge in capturing tax documents and integration with Syncro or EDICOM
* Understanding of Brazilian taxation applied to billing and accounts receivable
* Experience with Oracle localizations for Brazil (LACLS) and report generation
* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi
* Clear and objective communication skills in English and Portuguese
* Proactivity, collaborative work, and results-oriented mindset
* Experience in at least 3 complete cycles of Oracle Cloud implementation
* Bachelor's degree in Accounting, Finance, IT, or related field