Join the Traefik Labs Support Team and Make a Difference!Are you passionate about solving technical challenges and delivering exceptional customer experiences? Traefik Labs, a leading API Gateway and API Management solutions provider, is seeking to grow its team with talented Support Engineers.What You'll Do:Customer Champion:You’re the first line of defense for our customers. You handle support tickets and provide timely, effective solutions.Technical Problem Solver:Dive deep into complex issues, and work closely with our engineering team to reproduce and resolve problems.Product Innovator:Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.Knowledge Sharing:Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.What You'll Need:Technical Proficiency:Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is a must-have and has become second nature.Problem-Solving Skills:A knack for troubleshooting and a dedication to finding solutions.Communication Skills:Excellent English written and verbal communication skills to effectively interact with customers and team members.Teamwork:A collaborative spirit and the ability to work effectively in a fast-paced, global team.Time Zone:GMT -5 to GMT -2Why Join Traefik Labs?Cutting-Edge Technology:Work with the latest API gateway and API management technologies.Global Impact:Contribute to a product used by organizations worldwide.Career Growth:Opportunities to advance your technical skills and career within a dynamic company.Collaborative Culture:Join a supportive and passionate team that values innovation and teamwork.Open Source Pioneer:Our flagship Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage. It has become an industry standard.