Job Title: Customer Service Liaison
This role entails delivering exceptional customer service via multiple communication channels. Key responsibilities comprise resolving customer inquiries and complaints, managing customer accounts, and ensuring a positive customer experience.
* Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
* Account Management: Update and maintain accurate customer records and account information in the system.
* Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
* Communication: Build positive relationships with customers through empathetic and clear communication.
* Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality.