Shopify Support Developer Role
This position offers the opportunity to provide top-notch technical support for Shopify merchants, troubleshooting complex issues and collaborating with cross-functional teams to drive business success.
As a Junior Shopify Support Developer, you will be responsible for:
* Providing first-level technical support, troubleshooting critical issues, and escalating as needed;
* Conducting incident analysis, postmortems, and documenting resolutions for continuous improvement;
* Engaging with Product Management and business partners on system capabilities, design, and solutions;
* Working with Development to ensure technical requirements, best practices, performance, and security;
* Supporting Project Management with effort estimates, planning, and removing technical roadblocks;
* Developing key system components, identifying reusable modules, and optimizing delivery time;
* Researching platform capabilities and opportunities for the eCommerce roadmap;
* Performing code analysis, developing patches, and implementing new platform features;
* Participating in code reviews, unit testing, and technical validation of updates.
To succeed in this role, you will need:
* 2+ years of Shopify development experience, with knowledge of Shopify Plus;
* Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
* A solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
* The ability to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
* Experience troubleshooting site issues using various tools (commercial/open-source);
* Strong problem-solving, analytical skills, and attention to detail;
* Experience with page performance optimization and secure development practices;
* Knowledge of front-end caching, CDNs, and request-response flow;
* Familiarity with ticketing systems like Jira;
* Strong verbal and written communication skills;
* The ability to work independently and collaboratively in a team;
* Patience, empathy, and a customer-first mindset;
* A continuous learning mindset and adaptability to new technologies and procedures;
* An upper-Intermediate English level.
Benefits:
* Professional growth through mentorship, TechTalks, and growth roadmaps;
* Competitive USD-based compensation;
* Exciting projects with modern solutions and top-tier clients, including Fortune 500 companies;
* Flexible schedule options, including remote work and office presence.
Nice to Haves:
* Previous experience in customer service or technical support is a plus;
* Salesforce Cloud experience.