Deliver seamless remote IT support to clients across various platforms. Key responsibilities include analyzing technical issues, formulating solutions, and collaborating with customers to resolve problems.
Responsibilities
• Analyze complex technical issues and develop effective solutions
• Provide expert-level troubleshooting for system, application, and hardware issues
• Maintain transparent communication with clients regarding ticket status and progress
• Utilize internal knowledge resources to provide and locate solutions to common problems
• Conduct thorough research and apply external information when necessary to resolve complex issues
• Consistently update the ticket tracking system with accurate status and fixes
• Ensure timely escalation of critical issues to relevant stakeholders as required
Qualifications
Education & Experience
• Associate's degree in Information Systems or equivalent field is preferred; however, a proven track record of IT experience is essential
Desired Qualifications & Skills
• Proven ability to deliver high-quality IT solutions within corporate and enterprise environments
• Experience working with diverse hardware and software configurations including Mac and Windows
Additional Skills
• Proficiency in managing centralized computer environments