About the Role
As a Technical Expert in PLM Infrastructure, you will be responsible for architecting and implementing solutions that provide high levels of service to end-users. This role requires strong technical expertise in PLM systems, including CAD, PDM, ERP, and PMO.
You will work closely with cross-functional teams to identify areas for improvement and develop strategic plans to address these needs. Additionally, you will provide regular system monitoring, troubleshooting, and maintenance to ensure the integrity and availability of all systems.
This is an excellent opportunity to leverage your skills and experience to drive business growth and improve operational efficiency.
Key Responsibilities:
* Maintenance, optimization, troubleshooting, upgrades, installation and documentation of infrastructure related to Product Lifecycle Management (PLM) systems
* Administration of new and existing technologies, including design, documentation, install, configuration, maintenance, integration, and testing related systems
* Leads collaboratively with business customers on hardware, middleware, and application requirements
* Leads with vendors, engineers, analysts, and leadership to ensure the integrity of databases, application software and data
* Performs regular system monitoring, verifying the integrity, health and availability of all systems and key processes, reviewing application and system logs, and ensuring completion of scheduled jobs
* Leads problem-solving efforts regarding system and service matters and if necessary, facilitates support with outside personnel, organizations, and/or vendors
* Monitor tech-industry trends, and brings new ideas and innovative solutions
* Develop new deliverables as needed based on operational requirements and following best practices for documentation and delivery
* Analyzes data to drive decision making and recommendations.
* Configure and deploy devices and peripherals as necessary
* Resolves issues, problems and questions on-site assigned from a ticketing system
Required Skills and Qualifications:
* Hands-on experience with ARAS (PLM tool) and SolidWorks (CAD system)
* Minimum of 4+ years of hands-on experience in a factory or enterprise setting
* Minimum of 2+ years of hands-on experience with PLM
* Technical expertise with PLM systems such as CAD, PDM, ERP, PMO
* Excellent communication (oral and written) skills, including the ability to explain and present technical information
* Effectively train and advise users on information technology issues
* Prepare written documentation in a clear and concise style
* Demonstrated ability to work in a fast-paced, flexible environment and take the initiative to learn new tools and concepts quickly
* Creative thinker with attention to detail, strong analytical, multitasking, and interpersonal skills
* Approachable and adaptable
* Ability to work extended-hours or outside of normal business hours including weekends as needed
* Skills in MS Office (Word, Power Point, Excel, Outlook)
* Must have working-level knowledge of the English language, including reading, writing, and speaking English
Preferred Qualifications:
* Prior experience in a factory environment desirable
* Technical experience with database management & language (SQL, Oracle)
* Able to work independently and in a team environment, as well as with cross-functional groups
* Resilient, self-motivated and able to work well under pressure