About Moveo.AI
At Moveo.AI, we create exceptional conversational AI experiences that engage millions of users worldwide. Our mission is to combine cutting-edge technology with authentic human interaction, delivering best-in-class AI solutions to our clients. We are proud to collaborate with top-tier partners, including Kaizen - Betano Gaming, Alpha Bank, National Bank of Greece, and Allianz European Reliance.
Join our team of skilled professionals as we push the boundaries of AI-driven innovation. If you're passionate about AI-powered solutions and want to make a real impact in the industry, we want to hear from you!
About the Role
As a Professional Services and Customer Success Manager, you will play a pivotal role in the deployment and integration of GenAI Virtual Agent solutions for clients in Brazil. You’ll act as a trusted advisor, ensuring seamless implementations, driving adoption, and delivering long-term value. This role requires a blend of technical expertise, project management skills, and customer success acumen to ensure successful project delivery and client satisfaction.
Responsibilities
* Lead and manage end-to-end implementation of GenAI Virtual Agent solutions, ensuring seamless client onboarding and project execution.
* Collaborate with clients to understand their business requirements and translate them into clear project plans and deliverables.
* Work cross-functionally with internal technical and non-technical teams to ensure alignment and successful deployment.
* Develop and manage project scopes, timelines, budgets, and objectives, ensuring timely and cost-effective execution.
* Monitor project progress, proactively identifying risks and implementing solutions to keep projects on track.
* Provide ongoing support and strategic consulting to optimize AI solutions post-implementation.
* Foster strong client relationships, acting as the primary point of contact throughout the implementation journey.
* Conduct training sessions and workshops to ensure effective adoption and utilization of AI-powered solutions.
* Stay updated on emerging AI trends and leverage insights to enhance client strategies and internal processes.
Requirements
* Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
* 5+ years of experience in project management, preferably in AI solutions, software development, or IT services.
* Proven ability to manage complex projects from inception to completion, ensuring successful delivery within budget and timelines.
* Strong knowledge of AI technologies, particularly Generative AI and virtual agents.
* Exceptional communication and interpersonal skills, with fluency in Portuguese and English.
* Spanish language knowledge is a plus, as it would be beneficial for engaging with clients across Latin America.
* Ability to work collaboratively in a fast-paced, dynamic environment.
* Willingness to travel as needed for client meetings and project implementations.
Why You’ll Love Working at Moveo.AI
🚀 A supportive onboarding experience with a dedicated buddy to guide you.
💸 Competitive salary package.
📚 Learning budget for professional development and continuous learning.
📈 Clear career growth opportunities with a structured path for advancement.
Join us for more than just a job—be part of an exciting journey where innovation meets impact!
How to Apply
If you're passionate about AI and excited to shape the future of customer interactions in Brazil, we’d love to hear from you!
We look forward to welcoming you to the Moveo.AI team!