Job Description
We are seeking a skilled professional to fill the role of DevOps Engineer. The ideal candidate will have a robust understanding of migration, deployment, and change management within Salesforce environments.
Key Responsibilities:
* Migrate and deploy developments from the QAS environment to UAT and, after validation, to PRD.
* Execute demand deployments and manage pre- and post-deployment manual steps.
* Conduct rollbacks for solutions with issues in the production environment.
* Manage changes in UAT and PRD environments.
* Create and manage Change Requests (RDMs).
* Document procedures for changes in UAT and PRD environments.
* Generate and update deployment documentation.
* Maintain necessary documentation, such as knowledge base, chatbot, and Confluence.
* Provide technical support for deploying new applications in UAT and PRD.
* Train Service Desk and Key Users teams on the changes made.
* Support the client during knowledge transfer in the transition process.
Requirements:
* Proficiency in deployment and change management tools for Salesforce.
* Knowledge of rollback and troubleshooting in production environments.
* Experience with technical documentation and knowledge management.
* Ability to manage changes and coordinate with different teams.
* Capability to train and support internal and external teams.
* Fluent English for communication with international teams and documentation.
* Experience with CI / CD (Continuous Integration / Continuous Deployment) tools specific to Salesforce.
* Knowledge of documentation tools like Confluence.
* Excellent communication and collaboration skills.
* Ability to work under pressure and solve problems quickly.
* Previous experience in complex and dynamic IT environments.
* Ability to adapt to new technologies and methodologies.
Languages:
* English
* Portuguese
As an equal opportunity employer, we foster an inclusive community of professionals and welcome all individuals regardless of gender identity, race, ethnicity, disability, sexual orientation, or other protected categories.