We are seeking a skilled professional to play a key role in ensuring users get the most value from their JoVE subscription. As a Customer Success Specialist, you will help professors at leading universities integrate JoVE videos into their courses to improve teaching outcomes and student success. This is an excellent opportunity for those passionate about science research and education.
Job Description
The primary responsibility of this role is to conduct daily outreach to faculty members via calls, emails, and demos to set up JoVE integrations in courses and increase product usage. You will also deliver product awareness sessions across existing customer universities and research institutes to promote adoption. Additionally, you will grow engagement and usage by delivering presentations at exhibits and conferences, university seminars, workshops, and onsite customer visits. Your goal is to ensure smooth implementation support and consistent usage of JoVE resources, ultimately strengthening subscription renewal outcomes.
Required Skills and Qualifications
* A Master's degree or PhD in Life Science disciplines.
* 1-3 years of experience in customer-facing roles is preferred.
* Fluent communication skills in English.
* Knowledge of education market trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
* Strong interpersonal skills with a passion for remote relationship-building.
* Experience in networking using cold calling is preferred.
Benefits
* You will make a direct impact in accelerating science research and improving student learning in science education.
* Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
* Our strong promotion from within culture draws a clear path to advance your career with us.
Why Work with Us?
Our organization values its employees and provides competitive compensation packages. You will have the chance to work on projects that drive real change in the scientific community, making your work meaningful and fulfilling.