Location: Remote (Brazil)Schedule: Full-Time Industry: U.S. Auto & Home InsuranceCompensation: $800–$1,000 USD/month + Performance IncentivesAbout the RoleElite Virtual Assistance (EVA) is hiring Customer Service Representatives in Brazil to support a fast-growing U.S. insurance agency specializing in car and home insurance.This is an inbound-focused role where you’ll speak with customers, solve problems with empathy, and create an exceptional experience that encourages them to leave a positive Google review. Customers can sometimes be challenging, so we need someone patient, professional, and confident on the phone.You’ll be joining an already successful team of 20+ people on this account, with an amazing work culture, strong support, and a clear path for growth and promotion.Key Responsibilities:Answer inbound calls from U.S. customers regarding auto and home insuranceProvide high-quality service with empathy, professionalism, and accuracyConvert challenging situations into positive experiencesEncourage and earn Google reviews by delivering exceptional serviceDocument every interaction clearly and accurately in the CRMFollow account processes with zero errors — detail orientation is essentialRequired Skills & Qualifications:Advanced English fluency — written and spokenStrong customer service experience (call center or U.S. accounts preferred)Excellent communication and problem-solving skillsAbility to stay calm and professional with difficult callersHighly organized, detail-oriented, and strong with documentationReliable internet and professional remote workspaceWhy Work With EVA:Competitive compensation $800–$1,000 USD/monthMonthly performance incentivesJoin a high-performing, established team with great cultureClear opportunities for career growth and promotionsConsistent support, training, and coachingWork with a company that values excellence, growth, and long-term success