Orange Business is here!About usOrange Business is a network and digital integrator that understands the entire value chain of the digital world, enabling our customers to focus on strategic initiatives that shape their business. We collaborate daily with a dedicated team to provide consistent, sustainable global solutions, regardless of where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment for skill development in a field full of exciting challenges and opportunities.About the roleKey Accountabilities:Customer Engagement and Support:Drive billing processes for low-complexity assigned accounts.Collaborate with the customer’s Account Team, providing regular reports for assigned customers.Coordinate with customers to review billing requests and daily activities, managing action plans accordingly.Support billing-related requests and opportunities remotely.Billing Support:Own the billing process for on-demand customers.Prevent billing issues and provide quick solutions.Proactively escalate billing cases.Work with billing and accounts receivable teams to resolve invoice queries, credit notes, and non-payment issues.About youKnowledge and Abilities:Engage with clients to identify and support business opportunities.Understand telecom and IT markets and solutions.Comprehend customer requirements, challenges, and needs.Understand order-to-cash processes, including billing disputes and cash collection improvements.Be a team player who communicates effectively, is organized, flexible, and handles stress well.Demonstrate sales-driven, commercial behavior while respecting compliance rules.Identify problems and work towards resolutions.Work towards targets and deadlines efficiently.Build networks and collaborate effectively.Understand the impact of invoice or payment issues on cash flow.Understand how customer experience and company objectives are influenced.Work proficiently with office tools and data analysis; advanced skills in Excel and PowerPoint are desirable.Possess basic financial skills.Have a good understanding of Orange products and services.Additional InformationEducation, Qualifications, and Certifications:Degree in Business Administration, International Business, or equivalent.Languages: Fluent in English, Portuguese is mandatory, Spanish is desirable.ITIL Fundamentals certification.Job Skills and Certifications:Clear and proactive communication with internal and external customers.Ability to manage dual reporting lines and virtual teams.Fast learner and self-motivated.Experience in Quote to Order processes.Initiate and lead community development projects.Negotiation and delegation skills.Responsibility and ownership mindset.Ability to perform under stress.Multitasking capabilities.Proactive behavior.Our Commitment to DiversityWe value diversity regardless of age, gender, race, ethnicity, religion, sexual orientation, marital status, neurodiversity, disability, veteran status, or appearance. Orange Group is a disabled-friendly and equal opportunity employer. Please share any specific needs or accommodations you require.
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