About Us
Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
Accountable for establishing and maintaining a satisfactory long‑term relationship with customer, managing customer expectations, and contributing to full‑cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management) for certain specific services while in run phase (specific services – as globally agreed).
About You
Knowledge and abilities:
Excellent customer service skills
Good leadership skills
Ability to build relationships with peers, stakeholders and management
Excellent interpersonal skills
Good time management, organizational and communication skills
Ability to work under pressure and deal with multiple tasks concurrently
Proactive, self‑motivated
Problem‑solving skills
Matrix Management
Excellent knowledge of Service Management tools/processes
Education, qualifications, and certifications: Degree/Diploma holders with good Telecom/IT infrastructure (Server/Cloud/Security etc) ITIL desired
Excellent verbal & written communication skills in English and Spanish
Knowledge in Excel
What We Offer
Global Opportunities: Work in multi‑national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re‑skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well‑being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Orange Business by 2x
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