Job Title
We are seeking a highly motivated and detail-oriented individual to join our team as an Operations Improvement Intern. In this role, you will have the opportunity to contribute to the evolution of our fraud case intake and resolution platform.
This internship is part of our Brazil Internship Program, designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company.
You will assist with:
* intake tagging and triage of fraud-related case submissions
* document return materials processes for traceability and evidence handling
* support creation and refinement of SOPs for fraud and marketing workflows
* collaborate with Fraud Ops Decision Science and Technical teams to align platform inputs
* participate in testing and feedback for new platform features
* help draft reports and identify opportunities for automation and process improvement
Required Skills and Qualifications
* pursuing a degree in Business Analytics Finance Information Systems Criminal Justice or a related field (penultimate or final year)
* strong academic performance and attention to detail
* passionate about structured processes and operational efficiency
* comfortable working across tools like Jira Confluence and Excel
* curious about fraud prevention financial crimes and enterprise automation
* proactive communicator with strong English skills (written and verbal)
Benefits
* 30-hour work week (Monday–Friday)
* hands-on experience with a global company
* mentorship professional development and networking
About Us
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.