Operational Efficiency Specialist
As a global leader in the payments industry, we're shaping the future of commerce through cutting-edge payment technologies. Our mission is to empower retailers, brands, and consumers with innovative solutions that drive growth and efficiency.
This internship is part of our Brazil Internship Program, designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a fast-paced company.
About the Role: We're looking for a detail-oriented, process-driven intern to join our Case Management team. You'll help evolve our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.
Key Responsibilities:
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Requirements:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
What We Offer:
* A paid internship opportunity;
* A 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking;
* A chance to be part of a team that's shaping the future of payments.
Diversity & Inclusion: We celebrate diversity and are committed to creating an inclusive environment for all employees.