Job Overview:
We are seeking a highly skilled IT Support Specialist to fill this key position.
The ideal candidate will be responsible for providing top-notch technical support to our staff, troubleshooting and resolving technical issues related to hardware, software, and connectivity. They will also perform routine maintenance tasks to ensure the smooth operation of our IT systems.
Our ideal candidate is a self-motivated individual with excellent problem-solving skills and strong communication abilities. If you have experience in IT support, helpdesk, or desktop engineering roles and possess a strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals, we encourage you to apply.
This role offers a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.
Required Skills and Qualifications:
* Proven experience in IT support, helpdesk, or desktop engineering roles
* Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals
* Familiarity with ITSM ticketing systems and incident management processes
* Ability to conduct preventive maintenance and security checks
* Strong communication skills and ability to interact with end-users at all levels
* Detail-oriented with strong documentation and reporting skills
Why This Role?
This is a fantastic opportunity to work on a high-profile data center project in Guarulhos, Sao Paulo, Brazil.
You will have the chance to grow your skills and expertise while working with a team of professionals who share your passion for delivering exceptional results.