Strategic Community Architect, IgniteTech (Remote) - $200,000/year USDReady to revolutionize how brand communities actually work? We're not just looking for another community manager – we're seeking a Strategic Community Architect who understands the gulf between current self-service success rates (a mere 20%) and customer expectations (90% want self-service options).Think of yourself as the architect of customer success, not just a community moderator. Your mission? Transform scattered knowledge into streamlined self-service solutions that deliver measurable business impact. You'll craft data-driven community strategies, implement rock-solid platform configurations, and empower teams through high-impact training that consistently achieves 85%+ satisfaction rates.Join a team that measures success in reduced support tickets, accelerated customer value, and community engagement that directly ties to revenue. If you're energized by the idea of building communities that don't just exist but excel, let's talk about making your next career move your best one yet.What You Will Be DoingStrategic Vision (33%): Craft presentation-ready Community Strategy Reviews that connect dots between business objectives and measurable outcomes, backed by deep discovery and benchmark analysis.Technical Excellence (33%): Design and deploy Platform Configuration Packages that transform community functionality, ensuring seamless staging-to-production transitions.Knowledge Transfer (33%): Lead engaging Client Training Sessions that turn theory into practice, empowering teams to take ownership of their community success.Strategic Community Architect Key ResponsibilitiesDrive meaningful strategic engagement metricsEstablish effective self-service systems that measurably reduce support burdenCatalyze customer success through expert platform optimization and community enablementBasic RequirementsA proven track record of 3+ years steering digital customer communities toward successHands-on configuration expertise with modern community platforms (Discourse, Higher Logic, Salesforce Experience Cloud, etc.)Experience managing enterprise relationships at the $1M+ levelPractical knowledge of AI-powered marketing tools and analytics platforms (HubSpot, Jasper, Buffer, etc.)A deep understanding of AI's evolving role in community and social media managementAbout IgniteTechWorld-class talent. 100% global remote. Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re big believers in the remote-work-from-anywhere lifestyle, which creates freedom for our team members and enables us to hire the best and brightest from around the world.We’re an Affirmative Action and Equal Opportunity employer and we value the strength that diversity brings to our workplace.This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.We are an equal opportunities employer and welcome applications from all qualified candidates.
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