We are seeking a highly skilled Business Technical Services Analyst to join our team. In this role, you will establish strong relationships with clients, understand their business objectives and expectations, and provide technical support and guidance.
Key Responsibilities:
* Develop and maintain long-term relationships with clients
* Evaluate client business requirements and guide them on utilizing standard solutions while maximizing revenue
* Participate in converting client business requirements into detailed technical specifications
* Gain and maintain knowledge of critical business impact issues from Service Desk
* Assist with documentation and maintenance of client system environments
* Participate in release management between Service Desk, Compliance, and Project
* Take part in execution of simple project/development work plans
Requirements:
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English level for speaking, listening, and writing
We recognize the importance of innovation and transformation in an inclusive and safe work environment. We strongly encourage people with disabilities to apply for this role.