Job Opportunity:
We are seeking a skilled IT Service Management (ITSM) professional with expertise in ServiceNow platform administration and development.
The ideal candidate will have in-depth knowledge of ITSM processes, configuration management database (CMDB), discovery, integrations, and related modules.
Main Responsibilities:
* Design and implement ITSM workflows and modules.
* Perform platform administration tasks including user management, roles, and permissions.
* Collaborate with business analysts and stakeholders to deliver solutions.
* Troubleshoot and resolve platform issues.
Required Skills & Qualifications:
* 3-5 years of ServiceNow development experience with ITSM focus.
* Experience with platform administration and configuration.
* Proficient in JavaScript, Glide API, and ServiceNow scripting.
* Familiarity with ITIL processes and best practices.
* Excellent problem-solving and communication skills.
Benefits:
This position offers a competitive hourly rate and opportunities for growth and development.