**About Graphisoft**:
**About the Role**:
As a **Technical Account Manager** you will be the trusted technical advisor and advocate for our largest and most strategic customers. You will ensure their success by addressing their unique needs with care, urgency, and expertise while driving long-term partnerships that fuel mutual growth.
This role is perfect for someone who thrives on solving complex challenges, values collaboration, and is passionate about delivering exceptional customer experiences.
**What you will do**:
**Strategic Customer Success**:
- Serve as the primary technical liaison for high-value customers, understanding their goals and proactively identifying solutions to meet their needs.
- Build strong, trust-based relationships that drive customer satisfaction, retention, and loyalty.
**Technical Expertise & Leadership**:
- Collaborate with internal teams to champion customer feedback and influence product development.
**Customer Advocacy & Engagement**:
- Partner closely with clients to maximize the value of Graphisoft solutions in their workflows.
- Represent Graphisoft in online communities and forums, showcasing thought leadership and fostering engagement.
**Proactive Problem Solving**:
- Own escalated customer issues from start to resolution, ensuring clear communication at every step.
- Conduct in-depth research and collaborate with development teams to implement sustainable solutions for recurring challenges.
**Mentorship & Knowledge Sharing**:
- Mentor junior team members by sharing expertise and fostering a culture of continuous learning within the support team.
- Create technical documentation and best practices to empower customers and internal teams alike.
**What we are looking for**:
We are seeking a dynamic individual who combines technical acumen with exceptional interpersonal skills to deliver unparalleled service to our top-tier clients.
**Your Skills & Experience**:
- 3+ years in Technical Support or Technical Account Management roles (Tier 2 experience preferred) or
- 3+ years of experience working with Graphisoft products in an architectural studio, as a BIM Coordinator or BIM Manager.
- Proven success managing large accounts with a focus on customer satisfaction and retention.
- Deep technical expertise and experience with Graphisoft products (Archicad, BIMx, BIMcloud, or DDScad).
- Professional proficiency in English (written and verbal).
**Your Personality**:
- Customer-Centric Mindset: You are empathetic, proactive, and always put the client first.
- Problem-Solving Proficiency: You thrive on tackling complex challenges with creativity and determination.
- Self-Motivation & Time Management: You excel at prioritizing tasks in a fast-paced environment without constant oversight.
- Communication Excellence: You can translate technical details into clear, actionable insights for diverse audiences.
**What We Offer**:
At Graphisoft, we believe our people are our greatest asset. Here is what you can look forward to:
- A dynamic work environment where innovation thrives.
- Opportunities for professional growth through training, mentorship, and career development programs.
- A supportive team culture that celebrates diversity, creativity, and collaboration.
- The chance to work on impactful projects that make a difference in the lives of professionals worldwide.