As a detail-driven and process-oriented professional, you will play a vital role in evolving our fraud case intake and resolution platform. This essential tool streamlines fraud signals across departments and improves operational workflows.
The ideal candidate will assist with the intake, tagging, and triage of fraud-related case submissions, document return materials processes for traceability and evidence handling, support the creation and refinement of SOPs for fraud and marketing workflows, collaborate with fraud ops, decision science, and technical teams to align platform inputs, participate in testing and feedback for new platform features, and help draft reports and identify opportunities for automation and process improvement.
* Strong academic performance and attention to detail are essential for this role. Currently pursuing a degree in business analytics, finance, information systems, criminal justice, or a related field is a must.
* Passionate about structured processes and operational efficiency, you will be comfortable working across tools like Jira, Confluence, and Excel.
* Proactive communicators with strong English skills, both written and verbal, are encouraged to apply.
Our company is committed to revolutionizing commerce through cutting-edge payment technologies that empower retailers, brands, and consumers. As a member of our team, you will have the opportunity to make a meaningful impact in a global company.