Business Technical Service Analyst
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We are seeking a skilled Business Technical Service Analyst to join our team. As a key member of our organization, you will play a vital role in establishing positive relationships with clients, understanding their business objectives and expectations, and providing exceptional service and support.
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* You will be responsible for evaluating client business requirements, estimating effort, and guiding clients on utilizing standard solutions while maximizing revenue.
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* You will participate in converting client business requirements into detailed technical specifications and learn how to present them internally and externally while securing requirement sign-off.
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* You will gain and maintain knowledge of critical business impact issues from Service Desk and assist with documents and maintenance to clients' system environments.
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* You will participate in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects.
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* You will take part in execution of simple project/development work plans and learn to revise them as appropriate to meet changing needs and requirements.
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Required Skills and Qualifications
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* Rlevant experience or degree in Bachelor's degree in Information Technology or related field.
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* Solid experience in Oracle Database and PL/SQL development;
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* Previous experience consulting with clients to meet business needs;
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* Experience in requirements gathering, technical design and technical presentation;
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* Advanced English level for speaking, listening and writing.
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Benefits
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* Flexibility to work from home;
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* People-centered environment;
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* Contact with teams from different countries;
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* Attractive policy of salary and benefits.
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What We Offer
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We recognize that innovation and transformation only happen in inclusive and safe work environments. As an equal opportunity employer, we strongly encourage people with disabilities to apply for any of our job positions.
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