Our client is a growing nationwide network of home service experts on a mission to bring world-class service to every American household with the utmost convenience. The company is committed to providing convenient, comprehensive, and professional home services to families nationwide. They are guided by values of customer obsession, an execution-first approach, and an /"invent and simplify/" mentality.We are currently seeking a skilled and motivated Business Support Assistant. This role will be responsible for coordinating the schedules of the field technicians, assigning service calls, and ensuring that all customer inquiries are handled promptly and efficiently.Key Responsibilities: - Receive incoming service requests via phone, email, or online portal.
- Dispatch field technicians to customer locations based on scheduling and geographic considerations.
- Monitor technician schedules and workload to optimize efficiency and response times. Communicate with customers to provide updates on technician arrival times and service status.
- Coordinate with other dispatchers and supervisors to ensure smooth workflow and effective resolution of service issues.
- Maintain accurate records of service calls, including customer information, service details, and technician assignments.
- Provide support and guidance to field technicians as needed to facilitate timely completion of service calls.
- Handle escalated customer inquiries and complaints in a professional and courteous manner.
- Collaborate with other departments, such as sales and operations, to address customer needs and improve service delivery processes.Qualifications: - Education in business administration or a related field is a plus.
- 3+ years of previous experience in a dispatching role, experience in a service-oriented industry will be an advantage.- Strong communication skills, both verbal and written.
- Excellent organizational abilities and attention to detail.
- Ability to multitask and prioritize competing demands in a fast-paced environment.
- Proficiency in computer software applications, including dispatching software and Microsoft Office Suite.
- Flexibility to work in the PST (California) time zone.