Our organization is seeking an experienced professional to serve as a key account manager in Brazil.
The ideal candidate will be responsible for maintaining and expanding our presence in the region, with a focus on building strong relationships with clients and identifying new business opportunities.
This role will start as part-time (16–24 hours per week) and has the potential to grow into a full-time position based on business needs and client expansion.
* Maintain and strengthen client relationships
* Expand market presence
Responsibilities:
1. Client Relationship Management
* Serve as the primary point of contact for existing customers in Brazil.
* Conduct regular calls with clients to facilitate effective communication.
* Monitor client satisfaction and address concerns proactively to ensure loyalty.
2. New Business Development
* Build on the foundation established by the sales team to engage with prospects in Brazil's banking and finance sector.
* Develop a strategic sales approach to introduce our offerings and emphasize competitive advantages.
* Nurture relationships with potential clients and manage them through the sales pipeline.
3. Market Insight and Reporting
* Stay up-to-date on market trends, competitor activities, and regulatory developments in Brazil.
* Provide regular reports to the global sales team on client activities and new business opportunities.
* Share insights from the Brazilian market to influence broader company strategy.
Work Arrangement:
* Initial Setup: Part-time (16–24 hours per week).
* Potential Transition: The role may evolve into full-time based on workload, client engagement, and success in new business acquisition.
Requirements:
* Proven experience in account management within the financial technology sector.
* Previous experience working in the Brazilian market is highly desirable.
* Strong technical communication skills to liaise effectively between clients and internal teams.
* Fluency in Portuguese and English; understanding of Brazilian business culture.
* Ability to travel within Brazil for on-site client support.
* Proactive, solution-oriented mindset with a focus on client satisfaction and growth.
Potential KPIs:
* Client satisfaction and retention rate.
* Response time to client inquiries.
* New business opportunities generated.
* Revenue growth from the Brazilian market.