Key Responsibilities:
* The successful candidate will manage the day-to-day operation of a state-of-the-art SaaS solution.
* They will be responsible for providing governance and management reporting to clients.
* A key requirement is providing Open Banking SME knowledge and mentoring a broader support team on Open Banking workflows.
* The role also involves collaborating with development and AWS SMEs to ensure the smooth operation of the platform.
Required Skills and Qualifications:
* 7+ years of experience in supporting production environments for financial services institutions.
* 2+ years of experience in supporting AWS cloud environments.
* Working experience in FDX/REST APIs, data sharing and consent workflows.
* Previous experience leading a support team.
* Experience in successfully running SLA and KPI frameworks for critical applications.
* Working experience in ITIL processes, mainly change, release and incident management.
* Experience dealing with customer senior management.
Nice-to-Have Skills:
* Open Banking experience.
* French language proficiency (B2 or above).
About This Role:
This position requires a seasoned professional with extensive experience in managing production environments and AWS cloud infrastructure. The ideal candidate will have a deep understanding of FDX/REST APIs and data sharing/consent workflows. Strong leadership skills and experience in running SLA/KPI frameworks are essential for this role.