About Us
Cadence (www.cadencetranslate.com) is a language services firm servicing the due diligence industry. We started in Beijing in 2014 and the types of clients we serve are expert networks, investment firms, consulting firms and market research firms.
We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas). We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career.
The Role
You are a project manager for our interpretation team. Your job title would be Associate on our Client Service team.
Key Responsibilities:
* Project Management
* Client Communication
* Ad-hoc Recruitment of Specialized Language Professionals
About Our Team
Our interpretation team covers both remote projects and on-site projects.
What You Will Do
You will manage multiple projects per day.
Projects can begin and end on the same day or they can span several weeks. Here's how you will interact with a project:
1. Scoping:
You will speak with clients via email, phone, or WeChat about their needs.
You will work with colleagues to ensure the client's expectations for quality, speed, and cost are met.
You will identify colleagues to assist based on the relevant time zones or regions for the project.
2. Matchmaking:
Your top responsibility is to identify the best linguist in our community for the client's objective.
You will need to present that linguists' experience in a relevant way for the project.
...or you will need to recruit a new one if there isn't an ideal match.
You will need to constantly evaluate profitability and client satisfaction.
3. Executing:
You will need to sync up expectations between client(s) and linguist(s).
You may need to chaperone calls to ensure they begin successfully.
You will need to speak with clients after projects to make sure they are satisfied.
Required Skills and Qualifications
We are looking for individuals who possess the following skills and qualifications:
* Bachelor's degree in a related field
* Fluency in English. Fluency in an additional language is a bonus.
* Experience with Salesforce or similar CRM systems
* Excellent written and verbal communication and client service skills
* Strong organizational and multitasking abilities
* Ability to work under pressure in a fast-paced environment
* Ability to work effectively in both independent and team environments
* Goal-oriented, driven, and highly motivated to succeed & take on challenges
Benefits
This role offers a competitive salary, paid time off, health insurance, and annual allowance for professional development expenses.
Working Hours and Location
This is a fully-remote role where you can work from home. You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region.
Weekends and overnights shifts are available with a commensurate increase in compensation.