Leadership Role for Technical Direction
We're seeking a seasoned Engineering Lead to spearhead the technical direction and delivery of our innovative Voicebot program.
This role demands strong leadership across engineering teams, effective removal of blockers, and coordination with program management to align engineering work with stakeholder priorities. Experience in IVR systems or Voicebot technology is a significant asset.
Key Responsibilities
* Provide Leadership Across Two Engineering Teams: Ensure smooth delivery and alignment with program objectives.
* Collaborate with Program Manager: Translate stakeholder priorities into actionable engineering work and communicate technical challenges back to stakeholders.
* Clear Blockers: Support individual contributors, facilitate mob programming sessions, or resolve technical issues.
Required Skills and Qualifications
* Proven experience in engineering leadership, ideally across multiple agile teams.
* Background in software engineering with ability to dive into technical details when needed.
* Strong facilitation skills for scrum ceremonies and cross-team collaboration.
* Experience with IVR or Voicebot technologies.
* Familiarity with VA-specific processes and standard VA tooling.
* Excellent communication skills, able to bridge technical and non-technical stakeholders.
* Demonstrated ability to prioritize, manage dependencies, and deliver in complex environments.
* Experience working in Agile development environments.
What You'll Get
This role offers the opportunity to lead cutting-edge technology projects and contribute to the success of a dynamic team. If you have a passion for innovation and leadership, we encourage you to apply.