We are seeking an experienced IT Operations Developer with expertise in ServiceNow architecture, development, and optimization. The ideal candidate will have strong technical skills across infrastructure domains, including servers, networks, and applications, and a proven ability to deliver scalable IT operations solutions aligned with enterprise needs.
Key Responsibilities:
* Design and implement ITOM solutions using ServiceNow, aligning with enterprise architecture and operational strategies.
* Configure and maintain core ServiceNow ITOM modules, including Discovery, CMDB, and Event Management.
* Collaborate with stakeholders to ensure IT operations capabilities meet organizational objectives.
* Enhance the ServiceNow platform for optimal performance, scalability, and reliability.
* Diagnose and resolve issues across ITOM functionalities.
Required Skills & Experience:
* Minimum 6 years of hands-on experience implementing and supporting ServiceNow ITOM modules, especially Discovery, CMDB, and Event Management.
* Strong understanding of ServiceNow CMDB structure and Event Correlation Rules.
* Solid grasp of server, network, and application architecture, with troubleshooting abilities across infrastructure layers.
* Experience with the ServiceNow database schema, tables, and data modeling.
* Proficient in Performance Analytics, email notification design, and managing complex data workflows.
* Expertise in using transform maps, data sources, and scripts for effective data import and integration.
* Skilled in developing and managing scheduled jobs, events, and automated triggers within ServiceNow.
* Experience with REST/SOAP API integrations, import sets, and custom integrations using scripted approaches.