Accelerate Science Research and Education
We are seeking a talented and ambitious individual to join our company as a Customer Success Specialist, Life Sciences. In this role, you will play a key part in helping professors at leading universities integrate our video solutions into their courses to improve teaching outcomes and student success.
The Role:
As a Customer Success Specialist, you will be responsible for conducting daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up our video integrations in courses and increase product usage. You will also deliver product awareness sessions across existing customer universities and research institutes to grow engagement and usage.
Key Responsibilities:
* Conduct daily outreach to Faculty via calls, emails, and 1:1 demos to set up video integrations and increase product usage.
* Deliver product awareness sessions across existing customer universities and research institutes to grow engagement and usage.
Requirements:
This role requires a Master's degree or PhD in Life Science disciplines. You should have 1-3 years of experience in customer-facing roles and be fluent in English communication skills. Additionally, you should have knowledge of education, market trends, and challenges in assigned content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
What We Offer:
You can expect competitive compensation packages placed within the local market. You will make a direct impact in accelerating science research and improving student learning in science education. You will also have the opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us.