At the forefront of payment innovation, we're revolutionizing commerce through cutting-edge technologies that empower retailers, brands, and consumers.
About the Role
We seek a meticulous and process-driven individual to join our case management team, assisting with fraud-related case submissions, documenting return materials processes, supporting SOP refinement for fraud and marketing workflows, collaborating with cross-functional teams, and participating in platform testing and feedback.
Key Responsibilities:
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Requirements:
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).