Job Title:
Technical Support Specialist
Responsibilities:
* We are seeking a technical support specialist to provide level 3 customer support for our software products.
* Triage reported customer incidents and work technical issues in a timely manner.
* Support the direct client feedback loop process and help secure existing revenue through customer retention.
* Manage incident queues and utilize troubleshooting skills to resolve complex issues.
* Build cross-application knowledge among our core application modules.
* Prioritize tasks, manage time effectively, and meet deadlines.
Required Skills and Qualifications:
* Excellent English verbal and written communication skills.
* 3-5 years of level 3 software support experience.
* Basic to intermediate SQL skills.
* Proficiency in using Microsoft Office Suite.
* A drive to continue learning in the energy business.
* Advanced problem-solving skills.
* Ability to triage and actively manage a support queue.
* Innate passion for customer service.
* Dependability and ability to manage concurrent tasks.
About This Role:
We are looking for a reliable and skilled technical support specialist to join our team. As a technical support specialist, you will be responsible for providing level 3 customer support for our software products. If you have excellent communication skills, problem-solving skills, and a passion for customer service, we encourage you to apply.