IT Support Analyst is responsible for providing remote computer and IT system support for employees in Brazil. This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.
Responsabilities
Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Work remotely with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
Qualifications
Education & Experience
Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.
Desired Qualifications & Skills
Knowledge delivering IT solutions within a corporate and/or enterprise environment
Experience working in a mixed Mac and Windows environment Additional Skills
Experience in the Advertising and/or Marketing industry preferred
Experience in centrally managed computer environments
Experience supporting A/V environments not required, but is a plus