We are seeking a skilled Platform Architect to join our team and lead the architectural design and implementation of our CCaaS (Contact Center as a Service) platform.
Responsibilities:
* Lead discovery sessions to gather technical requirements and define architectural needs.
* Design and document a comprehensive low-level architecture for the CCaaS platform.
* Establish and enforce best practices and guidelines to ensure successful and scalable implementations.
* Provide architectural oversight through reviews, technical discussions, and hands-on support.
* Develop architectural blueprints, diagrams, and technical documentation for internal teams.
* Act as the primary technical consultant (SPOC) for customer leadership and technical teams, offering solution clarifications, optimizations, and recommendations.
* Support connectivity testing within the Sprinklr platform (no prior Sprinklr experience required).
Requirements:
* Strong expertise in VoIP technologies, including SBC, TLS, SIP Trunking, and Contact Center systems.
* Proven experience designing and implementing CCaaS solutions.
* Ability to collaborate cross-functionally with business analysts, developers, and client stakeholders.
* Languages: English (B2/C1/C2) is a must, and Spanish is a plus.
If you think this opportunity is a good fit for you, we encourage you to apply! We look forward to getting to know you.