Technical Service Analyst
As a Business Technical Service Analyst, you will play a crucial role in developing and maintaining long-term relationships with clients.
You will be responsible for understanding the client's business, their objectives and expectations, and acting as a go-to person on all aspects of services and support for assigned relationships.
* To establish a positive rapport with the client(s) and understand their needs.
* Assist in evaluating client business requirements, effort estimation, and guiding clients to utilize standard solutions while maximizing revenue.
* Participate in converting client business requirements into detailed technical specifications and learn how to present them internally and externally while securing requirement sign-off.
* Gather and maintain knowledge of critical business impact issues from Service Desk.
* Support documentation and maintenance of client system environments by keeping records of client functionality, environment, and client-specific documentation.
* Collaborate in release management between Service Desk, Compliance, and Project as well as client activities such as Payment Card Industry audits and internal projects.
* Execute simple project/development work plans and revise them as necessary to meet changing needs and requirements.
Key Responsibilities
* Develop and maintain long-term relationships with clients.
* Evaluate client business requirements and provide guidance on utilizing standard solutions.
* Convert client business requirements into detailed technical specifications.
* Gather and maintain knowledge of critical business impact issues.
* Support documentation and maintenance of client system environments.
* Collaborate in release management and execute project/development work plans.
Requirements
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
Attractive Working Environment
We offer a people-centered environment, flexibility to work from home, opportunities to contact teams from different countries, and an attractive policy of salary and benefits.
What You Will Gain
You will gain experience in identifying critical business impact issues, participating in release management, and executing project/development work plans.
Minimum Qualifications
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.