We are seeking an accomplished ServiceNow IT Operations Management (ITOM) leader to spearhead the development and enhancement of our ServiceNow platform. The ideal candidate will possess in-depth expertise in configuration management database (CMDB), discovery, integrations, and related IT operations management (ITOM) modules.
Key Responsibilities:
* Design, Develop, and Implement complex ServiceNow ITOM solutions including CMDB, Discovery, and Service Mapping.
* Configure and Customize ServiceNow applications and modules with precision.
* Lead Development of Integrations between ServiceNow and other enterprise systems.
* Collaborate with Stakeholders to gather requirements and translate them into technical solutions.
* Mentor Junior Developers and provide technical guidance.
* Ensure Best Practices in coding, testing, and deployment.
* Provide Solutions that utilize most out-of-the-box features without requiring customizations. Facilitate the reuse of code, components, and proven patterns; Influence common modeling, design, and coding practices.
* Perform Upgrade Testing by validating customizations, configurations, and integrations across major and minor ServiceNow releases.
* Develop and Maintain Automated Test Framework (ATF) test suites to validate core ServiceNow functionalities, ensuring stability and reducing manual regression efforts.
* Troubleshoot and Resolve Platform Issues.
Required Skills and Qualifications:
* Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
* Experience: 5-7 years of ServiceNow development experience with a focus on ITOM.
* Strong Knowledge: CMDB, CSDM, Discovery, Service Mapping, and Integrations.
* Technical Skills: Proficient in JavaScript, HTML, CSS, Glide API, REST/SOAP integrations, and ServiceNow scripting.
* Automation and DevOps: Experience with automation and DevOps practices, familiarity with continuous integration (CI/CD), code versioning tools such as Git, and Agile principles.
* Communication and Relationship-Building: Excellent verbal and written communication skills. Ability to establish strong relationships internally and externally.
* Agile Methodologies and DevOps: Experience with Agile methodologies and DevOps practices.
* Problem-Solving and Communication: Excellent problem-solving and communication skills.
* AI, Virtual Agent, Robot Process Automation (RPA): Experience with AI, Virtual Agent, Robot Process Automation (RPA).