Retail Operations Manager – João Pessoa, Brazil | International Casino & Betting OperatorAre you ready to lead operations across bothretail betting shops and online gaming platformsin a dynamic, fast-growing environment?Our client, a leadinginternational casino and betting operatorwith a strong presence inAfricaand expanding intoLatin America, is seeking aRetail Operations Managerto oversee theirJoão Pessoaoperations. This is a pivotal role ensuring smooth, efficient, and profitable operations across both physical and digital channels.What You'll DoOversee day-to-day operations of retail betting shops and coordinate with the online gaming team to ensure seamless integration and exceptional customer experience.Manage POS systems, cash handling, and transaction processes across retail and online operations, ensuring accuracy and compliance.Implement operational strategies to optimize workflows, performance, and profitability across both channels.Lead, coach, and motivate a team of retail and online operations staff to achieve high standards in service and compliance.Monitor performance metrics across retail shops and online betting, providing actionable insights to senior management.Ensure compliance with all gaming regulations and company policies.What You'll BringProven experience in retail operations management, preferably in betting shops, casinos, or gaming environments .Strong knowledge of POS machines and systems, with hands-on operational experience.Fluency in Portuguese and English (both written and spoken).Excellent leadership and team management skills, with a focus on operational excellence.Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail.Experience with online gaming or betting platforms is a strong plus.