Job Overview
The business analyst – product designer plays a crucial role in the design team, collaborating with stakeholders and architects to deliver high-value features for sales, marketing, and billing teams.
Daily tasks include:
* Evaluating business processes, system landscapes, and user pain points to recommend technical solutions and workarounds.
* Facilitating requirements gathering and functional design sessions with business and technical stakeholders.
* Documenting detailed functional design specifications (epics, features, user stories).
* Leading refinement sessions with agile teams to review feature designs, estimate effort, and prepare for sprint cycles.
* Supporting QA and UAT test planning, execution, and bug triage.
* Presenting live product demonstrations and preparing release notes for end users.
* Assisting with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement.
* Contributing to change management through documentation, training, and stakeholder engagement.
Essential Skills and Qualifications
* Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience.
* At least 2 years of experience in business analysis, product design, or related roles, preferably within CRM platforms.
* Strong background in requirements gathering, process mapping, and translating business needs into technical specifications.
* Hands-on experience with agile delivery methods, including writing user stories and partnering with Scrum teams.
* Excellent communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders.
* Familiarity with CRM platforms (Microsoft Dynamics 365 Sales highly preferred) and exposure to cloud-based solutions, APIs, and system integrations.
Why This Role?
This role offers the opportunity to work on high-value projects, develop your skills, and collaborate with a talented team. If you're passionate about delivering excellent results and driving business success, this is the ideal position for you.