Join to apply for the Security Analyst (Weekend Shift) role at Arkose LabsJoin to apply for the Security Analyst (Weekend Shift) role at Arkose LabsThe mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse.
Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud.
With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput.
Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina.
Arkose Labs protects enterprises from cybercrime and abuse.Position SummaryYour primary focus for this position is to analyze the web traffic coming through our customer's endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers.
This position is a customer support/escalation role.
You will work closely with our Customer Success Managers, Solutions Engineers, Threat Researchers, etc.
to provide an amazing customer experience, as well as prevent different fraud attacks across many industries.
You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.
In addition, you will be central to driving success for our customer's security initiatives across the Arkose Labs organization through close alignment with Engineering, Threat Research, and Product.As a member of Arkose Labs, you will be an integral part of the team that delivers our patent-pending security service to our customers around the globe.
You'll get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.Primary ResponsibilitiesProvide leadership in an innovative and dynamic team that can inform, influence, and support improved use of data for decision making in customer security through direct support and capacity buildingIncrease the capacity of teams to utilize multi-sectoral data to improve situational awareness, attack preparedness and responseHelp drive customer adoption and deliver on Arkose Labs value propositionCollaborate with CSOps team to develop technical approaches and new or enhanced technical tools to improve the analysis and utilization of dataWork collaboratively across teams providing technical expertise in the use of data for improved customer security performanceServe as escalation point-of-contact for customers on data analytics and security settingsProvide technical support and guidance to customersManage customer communications for analytic and security settingsCollaborate with internal organizations on projects and initiativesIdentify and document process improvementsIdentify expansion opportunities, future use cases and implementation rollouts with customersMust Have4+ years of Data or Support Analyst experience in a fast-paced environment, preferably in a SaaS companyStrong business English skills (B2 level)Customer support and escalation experienceStrong understand of information securityWorking knowledge of HTML, JavaScript, and APIsAbility to quickly learn and support new technologiesSelf-motivated with demonstrated problem-solving skillsPython scripting experienceStrong attention to detailTeam player, willing to learn, research and teach othersExcellent written and verbal communication skillsStrong work ethic, customer focus and winning attitude!Skilled in data visualization toolsUnderstanding of A/B testing.Proficient in the creation of visually and verbally engaging reports and presentations, for departmental heads/management, senior analytics leadership, and key stakeholdersNice to HaveComputer Science, Mathematics, Statistics, Information Systems, Economics Degree or EquivalentBackground in customer-facing cybersecurityWhy Arkose Labs?At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more.
We're not just a company; we're a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.Why do top tech professionals choose Arkose Labs?Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.Ideal Size: We're structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.Join us in shaping the future of technology.
At Arkose Labs, you're not just an employee; you're part of a visionary team driving global changeThe most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.We value your unique contributions, perspectives, and experiences.
Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion.
We hire the best, focus on their professional development, and offer support for continuing education.We ValuePeople: first and foremost they are our most valuable resource.
Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.Team Work.
We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one anotherCustomer Focus.
We empathize with our customers and obsess about solving their problemsExecution with precision, professionalism and urgencySecurity.
It's the lens through which we implement our processes, procedures, and programsBenefitsCompetitive salary + Equity25 vacation days per yearSwiss Medical or OSDE 430 PlansMental Health ProgramFlexible working hours to support personal well-being and mental healthArkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law.
In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesComputer and Network SecurityReferrals increase your chances of interviewing at Arkose Labs by 2xGet notified about new Security Analyst jobs in Greater Buenos Aires.Information Security Analyst | Argentina | RemoteInformation Security Analyst | Argentina | RemoteInformation Security Generalist Cloud - SrSecurity Automation Engineer with PythonGreater Buenos Aires $72,000.00-$85,000.00 1 month agoWe're unlocking community knowledge in a new way.
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